Overview: Automotive Dealerships can now see if new in-market automotive website shoppers were previous customers of the dealership with DMS Historical Integration. Automotive Integrated Marketing Cloud - you can see view into the entire customer profile with all vehicles, zero party data preferences, and service history.
Where can I see it: You can see the previous Customer match on Household List as well as the Household Profile
When clicking through the Previous Customer link you see the entire Household Profile
To enable, Dealership must have either Previous Customers or Integrated Marketing Cloud implemented
Articles in this section
- Onboarding: Previous Customers - Navigation in fullthrottle.app
- Active on Platform: Previous Customers - Email Open Rates
- Active on Platform: Previous Customers - Weekly Email
- Active on Platform: Previous Customers - Trade-In Value
- Active on Platform: Previous Customers - Customer Analysis powered by AI (Automotive Only for Previous Customers)
- Active on Platform: Previous Customers - Appointments
- Active on Platform: Previous Customers - Service Lens
- Active on Platform: Previous Customers - Sales Lens
- Active on Platform: Previous Customers - Marketing Screen
- Active on Platform: Previous Customers - Automotive Integrated Marketing Cloud | Service Specials