fullthrottle.app Release Notes

We’ve made several improvements to the transaction upload process to help reduce error rates and make the experience smoother for users. Here are the key updates:

• Simplified Upload Instructions: The header text has been updated to clarify how users should format their CSV files for uploading. This includes columns like Street Address, Zip Code, and Transaction Date.

• User-Friendly Error Messages: If there are issues with the uploaded file, users will now see more intuitive error messages. For example, instead of technical jargon, errors will reference the row number and describe the problem in clear terms, such as "Row 2: Invalid Transaction Date. Must match MM/DD/YY or MM/DD/YYYY date format."

• Improved Data Mapping: When mapping data, field names have been updated to match what the user sees during the mapping process. This helps users better identify and correct any issues with their file.

• Enhanced File Upload Feedback: After uploading a file, the system will now provide immediate feedback, showing the file name and giving users the option to remove and re-upload the file if necessary.

• Updated Formatting Guidelines: Guidelines for fields like Transaction Value, Revenue, and Phone numbers have been updated to make the required formats clearer and easier to follow.

• Email Notification Enhancements: Users will receive confirmation emails once their files have been successfully uploaded, and the next steps for matching will be clearly outlined.

These updates should make the upload process more intuitive and error-proof, improving the overall experience for our users.

We've started rolling out access to some of our internal settings and configurations for users with higher-level roles like Channel View All, Channel Admin, and Channel Admin All. As we move forward, we’ll keep revealing more settings to give clients and admins more control over managing their own profiles.

We’ve made it easier to add clients, even if their website’s main domain already exists in the system. Instead of blocking this action, you’ll now get a warning message, but you can still proceed to add the client.

Additionally, we’ve cleaned up the Main Stats -> Issues section by removing the warning about clients with the same URL.

Added a series of actions to be tracked in the User Action Logs, including settings, SDV and manual metric deletions.

A series of post-live updates have been made to the Audience Library page to enhance functionality and address user feedback.

• The "Building Awareness" segment (SS15) was added,
• Updates to segment subtexts like "Lease Ending Soon" and "Service-Linked Trade-In" for better clarity.
• Totals have been added to Journey Segments, and text in the General Market Previous Customers box now correctly reads "One Year Ago."
• PDF exports now include the client name, date, and timestamp to provide a clear reference point, and bar chart formatting has been adjusted to prevent overlaps.
• Additionally, the order of General Market Previous Customer segments has been reversed to display from one year to five years ago.
• The last data generation date has been added to the top left for Channel View All users and above.

We made a few slight changes to the way we display the New Audience Marketing data to align with updates made to other pages. In addition, we've removed the notification for fully filled SmartMail. SmartMail will continue to display but due to the processing times the flag for SmartMail filled was being shown when the number of SmartMail pieces were less than the number sold. This was only a display issue due to the timing at the end of the month between the SmartMail being filled and the dashboard counts updating.

With this release, we've added a new and improved monthly rollover planner for use by our operations teams. This new feature allows our teams to manage the bulk of our regular monthly campaign and client profile management without lengthy processing times or manual intervention all from inside the ft.app interface.

We've updated the platform to display tags by date for historical date ranges. Selecting a previous month will now show you those UTM, Vehicle Tags, ect as they appeared in that date range instead of how they currently appear. This will improve the user ability to accurately look back in time using the datepicker.

We changed the way we calculate value in the platform to be standard across the board for New Shoppers, Returning Shoppers and New Leads. Our new calculation excludes any and all negatives during the summation of the transaction values, preventing negative totals from showing inside the platform. Our previous calculation allowed for the negative values which didn't allow for an accurate representation of the sum transaction value. We also updated the names of the conversion columns across the platform to "Total ROI".

We additionally changed the field mapping for Previous Customers Marketing ROI column to be linked to Gross Profit instead of Payment Total, bringing it in line with the other areas of transaction calculation for Auto Dealers in the platform. 

We added hover states to the Lifecycle segment tags that appear on the Lifecycle lists and profiles pages. These will allow you to quickly check the logic for a particular tag to know how a customer is falling into this segment.

We have launched our brand new Audience Library page to give clients a fresh way to view and think about their audiences. This page, under the "Market" tab, will give insights into different ways fullthrottle.ai can segment and target both new customers on a client's website as well as customers that have previously purchased.

As part of this addition, we've sunset the Behavioral tab of the Household Insights page. Many of these features are now available in enhanced versions inside the Audience Library.

We've made updates to some of the primary stats pages that we use to monitor the operations of ShopperSuite. These include adding new columns for Channel Ids and Marketing Address in various list to allow for the operations team to more quickly perform various reporting. As part of this, we also optimized and improved the speed at which some reports generate.

Changed the name of the Audience Generator BETA to DMS List Builder to better reflect its function and differentiate it from the AI Audience Generator.

We now prevent users from viewing the current month's Lifecycle instance until it's populated with data. Users will default to the previous month and we expect that this Lifecycle generation process to be completed in the first few days of the month.

We also made some minor changes to the way we return the sales and service numbers inside the Lifecycle buckets. These will not result in any noticeable changes in the Lifecycle numbers month over month.

We've begun a rework of how we display tactics at the household profile level. We've removed the display and mail icons for the moment and are in the process of implementing a better UI to represent these elements.

We have added in competitor pins to our households map for  the AI Audience Composer. Users will be able to configure competitor locations in the settings for the client to display these pins.

We added a few additional actions to be tracked in our user action logs. This feature is used to give us better insight into when certain actions are taken in the platform, such as the toggling on/off of client campaigns.

This update pushes a series of improvement to how we handle automated emails generated to internal or whitelable users. It enables the customization of "From" with a platform name as well as replacing various instances of stock naming with custom naming throughout the emails.

We've updated our Experimental AI Audience Composer to enable better functionality for non-auto clients. This included suppressing automotive specific suggested inputs as well as a general logic update for how the AI composer handles general market requests.

Users will find that general market queries are now more uniformly across clients of different types and return more expected results.

As part of this update, we also disabled the Audience Composer input field until 90 days post launch to account for the time necessary to gather, resolve and segment audiences. Using the Experimental AI Audience Composer before 90 days worth of data was collected would return few or no results due to of the lack of data.

We've updated Nitroleads with a brand new modern theme. The previous Nitroleads theme is still available but it was time for a style refresh to keep the Nitroleads overlay's styling with the ever evolving web standards.

The new theme features customizable colors, fonts, graphics and display options similar configurable by the operations team. This new theme adds an extra layer of customizability to Nitroleads to ensure the overlay closely matches a style and format that align's with the dealer's website.

The Experimental Audience Composer is now available for users of all levels. Previously, the Experimental Audience Composer was limited to certain higher level user scopes to prevent overload and for testing purposes. We have now pushed the Audience Composer to all user levels to allow for experimental use and discovery across the board.

In the coming months, we'll focus on enhancing the Composer's features with user feedback from from this experimental phase.

We optimized the backend of the ShopperSuite results in our administrative platform to allow for faster page load times. The time was reduced by over half, allowing for an easier, more efficient workflow.

We made a series of minor updates improving the recap emails sent out from the platform to clients. These updates included the replacement of outdated icons and the replacement of old fields with new ones.

We have adjusted ShopperSuite to ensure that any updates to a campaign's radius only affect future reporting. This means the updated radius will not be retroactively applied to past reports within the product.

In the past, updating a campaign's radius would also update the radius used for reporting in previous months, rather than maintaining the actual radius that was in use at that time. With this update, historical reporting within the platform will now more accurately reflect the campaign's true status and metrics for those periods.

We expanded the functionality of our custom domain settings to allow for enhanced branding. These now allow for the customization of platform domain name, platform name, and a host of color & styling updates both in platform and in emails the platform produces.

Added in the ability for users to click through the conversion goals on the Leads Marketing page to view a list of the specific leads we have marked as converted. This updates the functionality of the Leads Marketing page and it will now function similarly to the click through ability on the New Audience Marketing page.

Aligned the latest file transaction date in Nitroleads with the same field in ShopperSuite and Lifecycle. Nitroleads will now display the most recently received sale and service transaction date on the Nitroleads Lead Marketing page and alert users when their transaction data is running behind.

Optimized the SafeMatch file uploader to allow for multiple files in one web request. Previously, users would need to upload and submit multiple files by submitting one file, then reopening the uploader and submitting another one. This allows for a user to drag and drop a series of files all at once for ease of use. 

We added in logic to handle Single Lease Payoff. Previously, Lifecycle and other systems expected Lease numbers sent via DMS to always be monthly payments. DMS systems have not yet adjusted to a structure that allows Single Lease Payoff, meaning that dealers are often forced to use the regular lease  payment field to record the entire Single Lease Payoff.

The hijacking of the lease field caused some calculations on our side, based on this being a monthly payment, to be incorrect. This logic update allows for Single Lease Payoff to be received from DMS systems in the regular lease payment field and still display correctly.

This is an overhaul of the Lifecycle Marketing page. The previous dashboard was set up similarly to the New Audience Marketing dashboard for ShopperSuite but was lacking a some metrics we felt were key to understanding Lifecycle's influence.

This update formats this page as a table and adds the number of leads accelerated, percent of sales and service influenced in addition to metrics on user engagement to tell a more complete story.

In addition to the new look, we also added in the ability to roll this up into a yearly review report and to export this yearly report via csv for ease of use.

We made a minor series of UI updates to the Buyer Journey page.

• In the chart, columns with no data still display
• Moved to percentages in lieu of absolute numbers, chart percentages will add up to 100%
• Removed dealer name in the chart

Simplified menus and cleaned up certain UI elements for internal campaign set-up screens used by ft.ai Operations team. Also removed extraneous fields from application client-level mappings.

Lifecycle uses a series of timed processes to execute everything from email sends and list creation to DMS record ingestion and segment sorting. LifeQueue is the name for our new back-end architecture that will allow us to better manage and scale these automated processes.

Front end users will not see an any changes in the product but this will be a significant improvement over our previous architecture and will allow us to better plan for expansion in the future. This is the first in a series of updates related to the LifeQueue focused on the smaller scale testing of this new infrastructure before we begin to make platform wide updates.

Updated a series of Nitroleads Javascript assets to bring them in line with fullthrottle.app naming and hierarchy conventions.

Addressed an issue where users who had already set their new password could receive another banner asking them to reset their password again. 

We've released an exciting experimental feature inside the fullthrottle.ai platform. fullthrottle.ai Audience Composer leverages integrations with OpenAi's ChatGPT and Google's Gemini large language models to allow users to craft the perfect audience with just a sentence or phrase.

This experimental Audience Composer allows users to input the business goal of marketing campaign into the platform and then resolves the request into a count of households from this advertiser that match the criteria listed. This bypasses the need for unwieldy toggles, selectors and date pickers that generally accompany this type of user interface and places an advertiser's audience right at their fingertips. 

As this is still in the testing phase and initial rollout, client level users won't have this feature quite yet. This feature is also currently geared to automotive advertisers, so other advertiser verticals won't yet be able to use this. Internal teams now have access to this for demo and testing and we will continue to improve this with feedback on a rolling basis until its full release.

Enabled email recaps by default for client users and adjacent role types. Recaps include:

• Audience Generation Monthly Email Recap
• Lead Generation Monthly Email Recap
• Previous Customer On-site (AUTO ONLY) Weekly Recap

The ability to see cross-shopping insights on applicable households is now enabled for client users, with logic that tightly controls the data available based on actively maintain custom grouping configurations.

A continuation of the improvements on the password help screens. We removed a legacy feature that allowed for a variable number of password guess attempts and implemented a standard number across the board.

We also configured a set of alerts during password attempt fails that better explain to the user where they are at in their password process, how many attempts they have left and what will happen on their last attempt. This includes errors as well for various other login attempt failures like "Inactive Profile" and edge case errors for the login system.

Addressed an issue with the example Lifecycle email template display within fullthrottle.app. Inside the platform, certain example Lifecycle emails were displaying with all available segments for customers instead of only applicable segments. This issue is specific to the in-platform sample renderings of customer emails, and did not impact actual live emails in any way. 

We have seen a substantial increase in demand from OEMs, dealer groups, and agencies to run more campaigns and often multiple at once through our Lead Generation product, NitroLeads. With this growth has come the need to revisit how how our internal operations team is managing the active and applicable lead generation campaigns, as well as how they appear to our platform users. 

This release was a series of small-medium updates that will refine current campaign management as well as plan for increased scale including:

• increasing the number of campaign results per page to 30
• easier and smarter filtering so most relevant campaigns appear first
• universally available campaign search bar for all role types
• added in a "Programs" field to the campaigns list to better represent how a dealer/OEM etc. is activating 
• make it quicker and easier to active a second campaign

As part of the continuing series of updates after we joined all three products into one platform, we needed to unify the way we structure the reports for the products to make them easier for the operations team to manage. We updated and moved the reporting structure for all products to a centralized ops accessible location for ease of maintenance. We also standardized pieces of their user interface. 

In addition to the centralization of the ShopperSuite Reports and Lifecycle reports, we created a similar dynamic report to assist ops in managing the day to day management of NitroLeads. This overall Campaign Status Report allows for the monitoring of all campaigns in one place.

Grouping associations between clients in the fullthrottle.ai platform enable a multitude of bulk operations for clients under the same channel and/or holding company.

This latest enhancement allows applicable users to add multiple clients to a custom group association with just a few clicks, as opposed to adding each client one-by-one. Quickly adding clients to a custom group in bulk helps expedite large-scale onboarding and downstream processes for new and existing clients such as marketing activation and enterprise-level analytics. 

This particularly relevant for large enterprise clients/channels making acquisitions or opening up new locations etc.