Those that fall in the Sales Segments emailed to are based on these criteria, according on information from the DMS and provided by the customer in their vehicle wallet.
- Finance Upgrade = Loan customers who are in a positive equity position
- Lease Upgrade = Lease customers who have a lease ending soon (typically 6 months or under)
- Lease Overage = Lease customers with 12 or less remaining payments who are projected to go over their allowed mileage before lease end
- High APR = Loan customers with a high APR rate (typically 9% or higher)
- Warranty Alert = Purchase customers that currently have a factory or extended warranty that will be expiring within the next 90 days
- Inventory Acquisition + Service Conquest = Service only customers who frequently service their vehicle at the dealership
- Everyone Else = All other customers who do not fall into the above categories. These are customers who have recently purchased a new vehicle, don’t service frequently ,etc
Scroll left to right to view customer activity & engagement as it relates to each segment.
- Opportunities
- Vehicle Statement Delivered
- Vehicle Statement Opened
- Total Media Activations
- Family Geofencing
- SmartMail Delivered
- Total Shopper Customers
- Shopped Privately
- Shopped Publicly
- Sales
Scroll down to the bottom to view monthly email and engagement metrics for service customers
- Delivered Statement = # vehicle statements delivered divided by # total opportunities
- Opened Statements =# vehicle statements opened divided by # vehicle statements delivered
- Vehicle Wallet Engagement = # service intent divided by # vehicle statements opened