Can I run ShopperSuite outside of the United States?
No - currently ShopperSuite only works within the United States.
Creative: Can I put in offers in my creative?
We encourage long-standing and evergreen offers.
ShopperSuite is a turn ...
Creative: What are the creative specs?
Direct mail:
Standard or Luxury sizes available
Standard
• 5.5 X 4.25 in...
Dashboard/Analytics: Am I able to download information about the shoppers from the dashboard?
We do not have a download option from the Shoppers' information . You ca...
Dashboard/Analytics: What constitutes a "Missed Opportunity?"
If the dealer did not start the 1st of the month, all opportunities prio...
Dashboard/Analytics: What proof of performance do you offer?
The ShopperSuite Portal gives the ability to see the activity of the ind...
Dashboard/Analytics: When will the data be reflected in the dashboard?
If there is an active data feed, the previous month's data will reflect ...
Marketing: Can the marketing assets be filtered by zip code or only radius?
Marketing assets are delivered within a radius only.
Marketing: How do you determine who will receive direct mail if the addressable household number is OVER the program amount?
The first (x) amount of customer identified will receive direct mailers....
Marketing: How is the mail and email sent to the shopper?
The mailers are sent to the shopper via USPS First Class mail.
Emails ar...
Marketing: How many sites are part of the Amazon network and which ones do ads get served on?
Display ads appear on Amazon websites, apps, and devices, as well as sit...
Marketing: What is the average email capture rate for ShopperSuite?
Typically 60% rate of email capture.
Onboarding: Can the ShopperSuite program start mid-month?
Yes. However, it is recommended that we launch and turn-on services the...
Onboarding: What does a "secure website" mean - and why do I need one?
The 'S' at the end of HTTPS stands for 'Secure'. It means that all comm...
Onboarding: What is the setup time?
The onboarding process typically takes 2 weeks, depending on the factors...
Other: Can I submit this for OEM co-op and compliance?
We no longer submit pre-approval on behalf of the client for Co-op/Compl...
Other: What are the payment terms and obligations?
A 30-day notice of cancellation of this product is required after comple...
Reporting: How often should the business provide data?
We recommend that businesses provide data on a monthly-basis, once all s...
Reporting: I am a dealer, how do I integrate my DMS?
If you're an automotive client, we can integrate your DMS via Dealervaul...
Reporting: What sales & service data does a client need to provide for match-back reports?
Sales/Service data should each have their own file that contains: addres...
SmartVideo: how is smart impression predictor calculated?
For the SmartVideo calculation, the logic is multi-faceted and combines ...
What attribution model does ShopperSuite follow?
No one specific channel deserves all the credit. We aim to account for...