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ShopperSuite

Can I run ShopperSuite outside of the United States?
No - currently ShopperSuite only works within the United States. 
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Creative: Can I put in offers in my creative?
We encourage long-standing and evergreen offers. ShopperSuite is a turn ...
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Creative: What are the creative specs?
Direct mail: Standard or Luxury sizes available Standard • 5.5 X 4.25 in...
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Dashboard/Analytics: Am I able to download information about the shoppers from the dashboard?
We do not have a download option from the Shoppers' information . You ca...
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Dashboard/Analytics: What constitutes a "Missed Opportunity?"
If the dealer did not start the 1st of the month, all opportunities prio...
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Dashboard/Analytics: What proof of performance do you offer?
The ShopperSuite Portal gives the ability to see the activity of the ind...
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Dashboard/Analytics: When will the data be reflected in the dashboard?
If there is an active data feed, the previous month's data will reflect ...
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General: What is the ShopperSuite URL?
www.shoppersuite.app
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I forgot my password!
Visit the link here: Password reset: LOGBACKIN.COM
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I still have a question and I need more help
Fill out the form here: Submit a Request
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Marketing: Can the marketing assets be filtered by zip code or only radius?
Marketing assets are delivered within a radius only.
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Marketing: How do you determine who will receive direct mail if the addressable household number is OVER the program amount?
The first (x) amount of customer identified will receive direct mailers....
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Marketing: How is the mail and email sent to the shopper?
The mailers are sent to the shopper via USPS First Class mail. Emails ar...
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Marketing: How many sites are part of the Amazon network and which ones do ads get served on?
Display ads appear on Amazon websites, apps, and devices, as well as sit...
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Marketing: What is the average email capture rate for ShopperSuite?
Typically 60% rate of email capture.
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Onboarding: Can the ShopperSuite program start mid-month?
Yes.  However, it is recommended that we launch and turn-on services the...
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Onboarding: What does a "secure website" mean - and why do I need one?
The 'S' at the end of HTTPS stands for 'Secure'.  It means that all comm...
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Onboarding: What is the setup time?
The onboarding process typically takes 2 weeks, depending on the factors...
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Other: Can I submit this for OEM co-op and compliance?
We no longer submit pre-approval on behalf of the client for Co-op/Compl...
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Other: What are the payment terms and obligations?
A 30-day notice of cancellation of this product is required after comple...
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Reporting: How often should the business provide data?
We recommend that businesses provide data on a monthly-basis, once all s...
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Reporting: I am a dealer, how do I integrate my DMS?
If you're an automotive client, we can integrate your DMS via Dealervaul...
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Reporting: What sales & service data does a client need to provide for match-back reports?
Sales/Service data should each have their own file that contains: addres...
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SmartVideo: how is smart impression predictor calculated?
For the SmartVideo calculation, the logic is multi-faceted and combines ...
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What attribution model does ShopperSuite follow?
  No one specific channel deserves all the credit. We aim to account for...
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